Gather business requirements and translate them into clear user stories and acceptance criteria
Perform functional testing and coordinate User Acceptance Testing (UAT) activities
Document workflows, processes, and end-user training materials
Guide stakeholders on ServiceNow capabilities and best practices
Support process improvement initiatives and knowledge transfer
Collaborate with cross-functional teams using Agile/Scrum methodologies
Strong understanding of ServiceNow platform capabilities
Experience gathering requirements and writing user stories
Hands-on experience with functional testing and UAT coordination
Familiarity with Agile/Scrum practices
Excellent communication and documentation skills
ITIL Foundations certification
Agile or Scrum certification
Experience delivering end-user training and process improvement workshops
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