Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
...case management and document preparation Assist with discovery processes, court filings,... ...Minimum of 3 years of litigation support experience (essential) Big law firm experience strongly preferred Proficiency in legal databases and case management systems Exceptional...
...sharing, education reimbursement, and annual bonus potential ~ Paid Time Off ("PTO")~90-day and 180-day performance reviews ~... ...differential pay for 2nd and 3rd shift ~ Weekly bonus potential ~ Paid training ~ Shift: 4 days a week, 10 hours per day. ~ Days: Monday -...
...want in, bring your hunger. If youve crushed it in B2B sales and want a smarter, more flexible role - this is it. &##12... ...business development, inside, inhouse, health, beauty, pharma, pharmaceutical, medical, devices, account, executive, associate, representative...
...What do we offer? We take pride in fostering a collaborative work atmosphere, offering an excellent workplace, a hybrid work model... ...range of services, including mental health, medical, financial, social, educational, vocational, housing, and legal assistance. Responsibilities...
...Friday 8am-5pm This Commercial Property Management company is a fast-paced, dynamic private equity real estate investment firm focused on the acquisition, development, and management of industrial real estate with offices in Chicago, New Jersey and Florida. They are...