Job Description

About the Role

Join our team and make a difference in your community! The Alachua County Property Appraiser’s Office is hiring a Customer Service Representative to help residents with property questions, exemptions, and records.

This is an in-office, public-facing position—perfect for someone who enjoys working with people, solving problems, and providing friendly, professional service. You’ll receive full paid training in property exemptions, assessment procedures, and customer service systems.

Key Responsibilities

• Assist residents in person, by phone, and by email with property-related questions.
• Process exemption applications accurately and maintain property data.
• Use Microsoft 365 (Outlook, Word, Excel, Teams) and database systems.
• Handle confidential information responsibly.
• Support community outreach and education events.
• Collaborate with team members and other departments to improve service

Qualifications

• Education: High school diploma or GED (some college a plus).
• Experience : 1–3 years of customer service or administrative experience preferred.
• Strong communication and problem-solving skills.
• Attention to detail and ability to multitask in a fast-paced office.
• Proficiency with Microsoft 365; comfortable learning new systems.
• Valid Florida driver’s license and reliable transportation.

💡 Bonus: experience in a property appraiser’s, tax collector’s, or real estate office.

Benefits

• Health, dental, and vision insurance through Alachua County
• Florida Retirement System (FRS) participation
• Paid time off + 14 holidays
• Tuition reimbursement and professional development
• Supportive, mission-driven work culture

Pay

$42,467 per year

Work Location

In person, Alachua County Property Appraiser’s Office, Gainesville, FL

Apply Today

If you take pride in helping others and want a stable, meaningful career in public service, apply now to join our customer service team!

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