Customer Service Specialist Job at Westlake Royal Building Products, Marion, VA

MnBFUWsrd0xpSzA3alU2d1FPNEdBZFhKNFE9PQ==
  • Westlake Royal Building Products
  • Marion, VA

Job Description

SUMMARY

Researches, analyzes, applies, and monitors company pricing and special deal policies. Researches and resolves customer pricing disputes. Responsible for setting up, maintaining, and programming pricing and special deals in the ERP system and bolt-on web-based application. Analyzes pricing impact and department performance to targets.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

  • Interface with sales, finance, customer service, and customers in determining eligibility requirements for customer rebates, returns, and miscellaneous requests.
  • Help resolve and communicate with internal and external customers regarding disputes and deductions related to pricing
  • Set up, maintain, and program customer pricing in ERP and bolt-on application
  • Verify requests for price change or special deals fall within company policies and have proper approvals
  • Ensure entries meet system needs, monitor error reports, and make corrections as necessary
  • Responsible for reconciling rebates monthly (up to 1.5MM) by manipulating large amounts of data
  • Design and run analyses for pricing impact on deal proposals and job quotes
  • Participate in miscellaneous projects for Pricing, Sales, and Finance Departments
  • Liaise with internal and external auditors to ensure SOX compliance
  • Apply risk assessment skills to determine the appropriate level of approvals required
  • Must be capable of handling multiple assignments concurrently

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Required- College degree or equivalent work experience (Accounting, Finance, Sales or Customer Service)
  • Desired- Bachelor’s Degree in Business or Accounting
  • Competent in Advanced Excel functionality and proficient in the use of ERP software
  • Analytical

PHYSICAL DEMANDS

Physical and mental demands can be found at the local facility. Contact the EHS&S representative for more information. This information will also be available on Connect soon.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate, as it is normally based in an office. Some of the work may be required in the operating units, which can involve the use of required PPE, including safety glasses and hearing protection. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel, including air travel or auto travel, may occasionally be required.

Job Tags

Work experience placement, Work at office, Local area,

Similar Jobs

Saint Agnes Medical Center

Primary Care Physician Job at Saint Agnes Medical Center

 ...currently seeking board certified or board eligible Family Medicine, Internal Medicine, or Med-Peds physicians to join our established and new outpatient Primary...  ...Health, Orthopedic Surgery, Pain Management, Sports Medicine, Surgical Services, and Urgent Care. In... 

OSI Engineering

User Study Researcher Job at OSI Engineering

A globally leading consumer device company headquartered in Cupertino, CA is looking for an experienced User Study Researche r to join their team! Job Responsibilities: Plan, execute and track large scale data collections and user studies for algorithm development...

Axion Recruitment

Senior Buyer Job at Axion Recruitment

Senior Buyer ~ Senior Buyer ~ Chicago, IL 60624~ Mon Fri, 8-hour ~$75,000 - $85,000~ Food Manufacturer. We are seeking an experienced Senior Buyer to join our team. This role is responsible for purchasing raw materials, ingredients, and packaging while...

Goyette Mechanical

Site Safety Technician Job at Goyette Mechanical

Goyette Mechanical is a reputable mechanical contracting company specializing in HVAC, plumbing, and electrical services. With a strong presence in the industry, Goyette Mechanical has been serving commercial, industrial, and residential clients for 95 years! Goyette...

ColumbiaCare Services

Residential Care Associate I - 5493 Job at ColumbiaCare Services

 ...18 or older at the time of hire. About Us ColumbiaCare Services is a non-profit, behavioral health and Veterans service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals...