Customer Support Specialist Job at Blue Cross & Blue Shield of Mississippi, Flowood, MS

MkpzWmxPZ09ncVUzaTA2OVF1NEFDZEhDNUE9PQ==
  • Blue Cross & Blue Shield of Mississippi
  • Flowood, MS

Job Description

**This role is 100% onsite in Flowood, MS. There is no remote capacity.**

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.

This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.

Job-Specific Requirements:

  • Must have a Bachelor’s degree with at least a 3.0 GPA.
  • Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
  • Excellent active listening skills in order to clearly understand members’ issues.
  • Must possess excellent communication skills to ensure a professional company image is projected at all times.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.

Job Tags

Remote work,

Similar Jobs

DICK'S Sporting Goods

Assistant Store Manager Sales - House of Sport Job at DICK'S Sporting Goods

 ...House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail... 

Maxima Apparel

Director Global Logistics Job at Maxima Apparel

 ...At Maxima Apparel, we are in search of a Director of International Logistics , a key role essential to our global operations and compliance. Your responsibilities will encompass overseeing all aspects of transportation, freight forwarding, import/export compliance and... 

Maine Veterans'​ Homes

Registered Nurse Job at Maine Veterans'​ Homes

 ...-hour and 12-hour shifts available ~ Every-other weekend rotation ~ If youre looking for stability, flexibility, and meaningful work in a caring environment, this could be a great next step in your nursing career. Id love to connect and share more details!... 

Community Health Systems

Licensed Master Social Worker Job at Community Health Systems

 ...Social Worker- MSW Position Type: Full Time Days Benefits: ~ Health Insurance (Medical...  ...services to patients and families to support optimal functioning, adjustment, and...  ...discharge planning, and connects patients to community and financial resources. The Social... 

Guthrie

Pharmacist - Pharmacy- Per Diem Job at Guthrie

 ...the duties of the pharmacy manager. Education, License & Cert: Graduation from an ACPE...  ...requirements and to provide the pharmaceutical care needed, appropriate to the age of...  ...training programs to the pharmacy, medical, nursing, and other staffs. 3) Contributes to...