Job Description

Base Salary + Commission

Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations.

We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more.

KEY RESPONSIBILITIES

Sales & Client Experience

• Act as a brand ambassador, delivering exceptional client service and showroom performance.
• Develop deep product and brand knowledge and present it confidently to clients.
• Manage enquiries via email, phone and LiveChat.
• Conduct in-person consultations in the NYC showroom and virtual consultations when needed.
• Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones.
• Liaise with our CAD and workshop teams on bespoke projects.
• Oversee after-care follow-ups and request client reviews.
• Ensure the showroom and jewelry displays are always perfectly presented.

Business Development

• Achieve individual and showroom sales targets.
• Grow and enrich the client database.
• Use the CRM daily to manage prospects, tasks and opportunities.
• Lead client-acquisition efforts both inside and outside the showroom.
• Ensure accurate and complete database management for future CRM activities.

Management

• Lead, coach and motivate the showroom team.
• Provide weekly objectives, feedback and performance guidance.
• Recruit, train and evaluate team members.
• Oversee scheduling, administration and showroom operations.
• Monitor competitors and identify opportunities for growth.
• Represent the company at meetings, events, networking and industry functions.
• Ensure all reporting and analytical tasks are accurate and submitted on time.
• Maintain flexibility to support the showroom outside regular hours when needed.

What We’re Looking For

• Proven luxury diamond jewelry sales experience.
• Passion for fine jewelry, diamonds and gemstones.
• Strong ability to build trust and relationships with clients.
• Consistent history of meeting/exceeding sales targets.
• Excellent verbal and written communication.
• High level of professionalism and customer-service standards.
• Strong administration, organisation and time-management skills.
• Ability to handle pressure, multitask and work to deadlines.
• Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM.
• Well-presented, security-aware, and able to work independently as well as part of a team.

Experience & Skills

• Minimum 1 year luxury retail or diamond jewelry sales experience.
• Strong ability to drive sales and manage client relationships.
• Ability to work varied shifts including evenings and Saturdays.
• Ability to travel locally and occasionally nationally.
• Team-leadership, coaching and development skills.
• Strong communication skills and excellent attention to detail.
• Fluent English required; additional languages an asset.
• Must be authorized to work in the U.S.

Preferred

• College/university degree.
• GIA coursework or Graduate Gemologist qualification.

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